Q: What types of vehicles are available in your fleet?
A: Our fleet includes executive Executive Sedan, Premium SUV, Passenger Sprinter Van, Luxurious Sprinter Limo, Elegant Stretch Limousine, and the Spacious Party Bus. Each vehicle offers different features and capacities to suit various needs and occasions.
Q: How do I make a reservation?
A: You can book a reservation online through our website, or by emailing, calling or texting us. Our customer service team is available to assist you with your booking.
Q: What is your cancellation policy?
A: Cancellation policies vary depending on the vehicle type and service booked. Please refer to our Terms & Conditions for detailed information on our cancellation policies.
Q: Are your vehicles and drivers licensed and insured?
A: Yes, all our vehicles are fully licensed and insured, and our drivers are professionally trained, licensed, and insured for your safety and peace of mind.
Q: Do you offer airport transfer services?
A: Yes, we provide airport transfer services to and from all major airports in the region. We offer meet-and-greet service and monitor flight schedules to ensure timely service.
Q: Can I request specific amenities in the limo?
A: Absolutely! We can accommodate a variety of special requests, such as specific beverages, decorations, or music preferences. Please mention your requests at the time of booking.
Q: How far in advance should I book my limo service?
A: We recommend booking as early as possible to ensure availability, especially for special events or peak seasons. However, we will always do our best to accommodate last-minute bookings.
Q: Is there a minimum rental time for the limo service?
A: Minimum rental times vary based on the type of service and vehicle. Please contact us for specific details regarding minimum rental times.
Q: Are your limos equipped with Wi-Fi?
A: Some of our vehicles are equipped with Wi-Fi. Please request this feature when making your reservation if it is essential for your trip.
Q: Do you offer services for special events like weddings or proms?
A: Yes, we specialize in services for all types of special events, including weddings, proms, corporate events, and more. We can customize our services to meet the unique needs of your event.
Q: What is the recommended tipping for the driver?
A: The limo industry standard gratuity is around 20% of the total fare.
Q: Do you have a lost and found policy?
A: Yes, if you believe you have left an item in one of our vehicles, please contact us as soon as possible. We will make every effort to locate and return your item.
Q: Are pets allowed in the limos?
A: Pets may be allowed in some of our vehicles with prior approval. Please inform us at the time of booking if you plan to travel with a pet.
Q: Do you offer hourly or point-to-point services?
A: Yes, we provide both hourly hire and point-to-point services. Hourly hire is great for events where you need flexible transportation, while point-to-point is ideal for direct transfers.
Q: Are your limos equipped for accessibility?
A: We strive to accommodate all our clients. Please inform us of any special accessibility needs at the time of booking, and we will do our best to meet them.
Q: Can we bring our own music or entertainment for the ride?
A: Yes, most of our vehicles are equipped with sound systems that can connect to your devices. Feel free to bring your music to personalize your experience.
Q: What safety measures are in place for your services?
A: Your safety is our top priority. Our vehicles are regularly maintained and inspected, and our drivers are trained to follow all safety protocols, including COVID-19 measures, if applicable.
Q: Do you provide child car seats or should we bring our own?
A: We can provide child car seats upon request. Please specify the age and weight of the child when booking to ensure the appropriate seat is provided.
Q: Is there a dress code for the chauffeurs?
A: Our chauffeurs are professionally dressed, typically in a suit and tie, to provide a high standard of service.
Q: Can the limo be decorated for special occasions?
A: Absolutely! We offer decoration services for events like weddings, birthdays, or anniversaries. Please discuss your requirements with us in advance.
Q: How are your chauffeurs trained?
A: Our chauffeurs undergo rigorous training in driving, customer service, and local geography to ensure they provide the best service possible.
Q: Do you offer corporate accounts or packages?
A: Yes, we offer corporate accounts with flexible packages tailored to business needs, including airport transfers, executive travel, and event transportation.
Q: Is smoking allowed in the limos?
A: All our vehicles are non-smoking to ensure a clean and fresh environment for all passengers.
Q: Can I change my reservation details after booking?
A: Changes to reservations are subject to availability. Please contact us as soon as possible to make any changes.
Q: Do you have a privacy policy for client information?
A: Yes, we have a strict privacy policy. Your personal and travel information is confidential and is used solely for the purpose of providing our services.
Q: How is the total charge for my ride calculated?
A: Charges are based on the type of vehicle, duration of the rental, distance covered, and any additional services requested. We will provide a detailed breakdown of costs with your quote.
Q: Do you offer gift certificates or vouchers for your services?
A: Yes, we offer gift certificates that make a perfect gift for special occasions. Please contact us for more details.